Aspen Dental complaints come from every area of the country. This isn’t a bad organization, it just has over 240 office locations in 20 different states.
Any company this big experiences negative feedback here and there. If you’re considering some dental work, this article explores the pitfalls and drawbacks of going to an Aspen Dental location.
Of course there are benefits as well, but this article doesn’t go into details on the positive end.
Patients Lost in the Shuffle
One of the main Aspen Dental complaints deals with the lack of personal touch. Since the organization is so large, many locations have patients see a different dentist each time they visit. Any element of familiarity is lost on this company because you rarely see the same professional twice. I’ve even heard people call it a dental farm.
Even outside the dental office, the business office portion works in much the same way. If you have a claim or a bill that is incorrect or something that insurance needs to pay, you might end up talking to multiple people about the same issue. In fact, you might even get a different answer each time you ask a billing question.
Scheduling Dental Appointments
Scheduling comes up frequently when discussing Aspen Dental complaints. Again, since they deal with so many different people and many different staff members, appointments sometimes get lost in the shuffle. Also, sometimes they run longer than normal because you have to wait a long time before actually seeing a dentist.
Aspen Dental often reschedules appointments, which is okay every once and a while. When you have to take time off of work, however, rescheduling over and over becomes a hassle. Also, you might have to make several appointments beginning with the initial consultation, then the cleaning, then any other work you need completed.
Problems with Dentures
It is not uncommon to hear complaints about the denture work completed by Aspen Dental. Many people talk about dentures that fit too largely in the mouth. Others, however, refer to the pain caused by their ill-fitting dentures. Some people blame this on dentists with very little experience, but this only happens in some areas.
Aspen Dental seems to cater to people that haven’t seen the dentist in a while and need serious treatment like dentures, crowns, and bridges. If you fit into this category, you might want to ask around and find someone who has visited the nearest office in the past and listen to their experiences. Otherwise, if you need a family dentist, you should probably find a more traditional office that caters to your specific needs.